Privacy Policy

Effective Date: 11.03.25

At Lumley’s Flooring, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Billing details for purchases (processed securely).
Website Usage Data: IP address, browser type, and browsing behaviour on our website (collected via cookies or analytics tools).
Other Information: Any additional information you provide when contacting us or filling out forms.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders or service requests.
Respond to inquiries and provide customer support.
Improve our website, products, and services.
Send promotional materials or updates about our products (with your consent).
Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: Third parties who assist us in operating our website, processing payments, or delivering services.
Legal Obligations: Authorities or entities when required by law or to protect our rights.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above or as required by law.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.
Object to or restrict certain types of data processing.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a data protection authority if you believe your rights have been violated.

6. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or disclosure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather information about website usage. Please refer to our Cookie Policy for more details.

8. International Transfers

If we transfer your data outside your country, we ensure it is protected by appropriate safeguards in compliance with applicable laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be notified to you.